This was at the 7th St location in NYC. Our collection was great, and the guy was very friendly. He checked our tag numbers thoroughly and gave great service. Our drop off was poor. The staff member who took our bags was abrasive and unfriendly, greeted us with "yes, what?", didn't give thorough instructions, visibly rolled his eyes at me when I asked how the collection worked, and in response said loudly "what do you MEAN how does the collection work?"; I really had to press him for actual information. All in all, it was a good service in a convenient location, just one unfortunate instance with one staff member.