I still haven't received the stove I ordered 7 weeks ago. Their website said delivery due last week, also had an email to confirm this. It didn't arrive. Had trouble getting hold of anyone, no replies...live chat is ignored! I was told the glass was late and that it would be sent out the next day for delivery today...well, after waiting in all day yet again...no delivery! No response from either their email account, 'live' chat, phone number or even their FB account. Lead time was supposed to be 4 weeks! Had to cancel our Hetas engineer twice now. Wondering what the point of their lifetime guarantee is if you can't actually get in touch with them! Will it ever arrive?