Such poor service. Like many others I wanted to support a British company. And whilst I appreciate times are tough this is not an excuse to ignore emails and turn off your phone line. Delivery was almost 3 months (not 3-4 weeks as suggested on the website). Only part of the order delivered and they are simply uncontactable.
They quote that they are struggling with demand being so high, and how fantastic for them as a business, but surely with this in mind they can employ someone to deal with their customers? Turning off a phone line because of call volumes is simply not appropriate. Particularly when people have spent upwards of £1,000 and had no contact since.
Hiding from paying customers because you are busy taking more orders to disappoint more people is just not okay.
3 years ago
Vesta Stoves has a
3.2
average rating
from
46
reviews
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