This review is affected by the customer service of the company rather than the product. We bought the Garden Fiesta fire and have been very pleased with it, though the black paint started bubbling and peeling after only the second lighting. The fire is very robust though so it should be a long term investment. My dissatisfaction was in the customer service. I was given three additional dates for delivery after the original date given by the company was missed. On each occasion I had to do the contact to the company. When the fire was delivered the Pizza stone was not included and again I had to contact the company and had to chase twice to get it sent. The additional flue pipe also was not delivered and I had to contact them 4 times until in the end I asked for the money for the flue to be refunded - to which they responded within 12 hours with a prompt refund. I understand that COVID has affected the service but there is no excuse for not contacting a customer or responding to polite requests. Also, the only means of communication is by a 'Live-chat' line that is actually an email - there is no-one at the other end to respond. They do not accept phone calls or email. A crazy way to operate. It appears this experience may be unusual from other reviews, but for me it was very poor and tempered the pleasure of the fire.