Really poor customer service. Sent them an email to try and resolve an issue never got a response. Huge miscommunication with delivery and courier on whether the parcel would be delivered or not. Inlcuding receiving an email from the courier to say my order had been cancelled even though this wasn't the case with my Vestry account online. When I emailed again the advisor Angelika didn't respond to the issue just gave a generic response showing real lack of understanding. Held onto my refund for 8 days saying this was due to reasons beyond their control. Even though other companies refund you within days! Also sending somebody a 10% off email when you haven't been able to fulfil the original order is pointless. I have unsubscribed and will be happily spending my money elsewhere.