I ordered some vetmedin tablets for my dog and paid extra to get them delivered quicker. I did not receive them when they were due so 2 days on the trot I had to go to my vets to purchase extra and the one day my dog didn't have her medication because unfortunately I had run out of cash. When I contacted yourselves your representative informed that you were waiting for me to send in a prescription which I knew was wrong. When they looked again I was told that some one had filed away the current prescription and they didn't know why. I was refunded the postal charges but frankly that doesn't take away the fact that my dog had to go without her meds the one day, the expense of having to get more and the stress and concern it caused myself.