My insurance provider Petprotect instructed me to use you and provide yourself with repeat prescriptions for 6 months of medication. I did this and paid for all 6 months up front. I followed this up with a phone call to make sure the medicine would be dispatched in intervals over the 6 months which they assured me it would which was important for me as my medication (Atopica) has a shelf life. I was needless to say disappointed that all 6 months arrived in the same shipment. I have since been in touch with my own vet who is going to contact Petprotect to see if they can continue to provide my medication at a price to match yourselves as it is more inconvenient for myself to purchase from you as I have to take my cat to the vet each time a prescription is needed, complete claim forms myself, obtain prescriptions from my vet and arrange for someone to be in when my medication is delivered. Previously I went to my vet without having to take my cat for an examination, got my medication there and then and they completed the claim form on my behalf with no inconvenience to myself.