Whilst the quality of the product is not in question the courier service that you use is appalling. Not only did the delivery of the product take far too long, and that was not clear from your website, but additionally we were unable to be certain about any of the delivery arrangements as we kept receiving 'differing' information......despite our doing all of the chasing, including to you.. Frankly the time and cost of our involvement has put us off from using you in the future or recommending you -rather the opposite - to others. You need to sort this or you will lose customers like ourselves