Always had good service in the past until now,ordered an item and when it arrive was different from what was shown on the web site, when I phoned to sort out a replacement I spoke to a girl who was quite rude and unhelpful and was only interested in having the item returned and insisted that she will only replace our order when she receives the other one back and was quite rude so I asked to speak to her manager who after quite a long wait came on the phone and just said one word STEVE without even a hello or can I help you so I explained what had happened and he said someone would call us to let us know about a collection and in the meantime would send a replacement that day, no one called So I phoned today as I had not received a replacement to be told that it had not been dispatched yet but would go out today so I hope it has as customers should not be lied to or treated in a rude manner as they have a choice to go elsewhere