I have order product from other companies and had product delivered prompt even from China and America but I was not impressed when it too 9 days to deliver a small envelope of product. The package did look like a squashed sandwich but the medication inside was undamaged thank goodness.I think you need to rethink your courier/mail provider. When I phone to find out about my product I got two days of I m sorry we are having a high volume of calls at the moment, leave a message and we will get back to you which I didn't get. Not encouraging. When I got through full marks to the customer serves.