Were okay when could claim direct from pet insurance, but since my dog is no longer insured, (due to the high cost) I now have to pay the vet directly, yet staff treat me and my dog appallingly. I book some appointments a month in advance, yet I am constantly told that there are no rooms available, so I have to wait in reception whilst they take my dog away to do required treatments, leaving me to hear my distressed dog yelping, squealing, crying out - from the room they’re in with him, to where I am in the reception area! Other people go in with their pets, but not me, as there are “no rooms available” every time! Also, when I email repeat medication requests (as doing it via phone just results in mistakes, so I email requests now, as I then have proof), because my dog is on many medications, every day - I now have to contact every time, chasing up when the medications will be ready, (as they don’t phone me to tell me, like they say they will do), as I will run out of them if I wait a day or two more - they say the meds are ready - no apologies for not letting me know - when I collect the medications, they have date printed on dispensing label that they have been ready for just after I requested them! So I wait 5-7 days after requesting the medications, but the staff don’t let me know they are ready! I have had ‘words’ and more with staff on various occasions and as time has gone on, I have gotten more and more disappointed and unhappy with this vets. They claim to treat your pets like their own - if that’s the case, then I pity their own animals. I am currently looking at other veterinary practices so I can register there and transfer my dogs extensive medical history to somewhere more caring of my dog and me.