We had a horrible experience with vets4pets to day our little rescue cat hasn't eaten in around 4 days so we booked an appointment to see a vet as we "HAD" their complete care plan, we were late to the appointment by 10 minutes due to a car accident (Nothing we can do to control this) we were greeted by a lovely girl on reception. basically we got there let the girl know we were sorry that we arrived late all was okay then the vet told her there was an emergency and she let us know we would be waiting a while, we were absolutely fine with this and waited just under one hour. The vet then came to us and told us that we would have to wait on a cancelation if there would be one and that it wasn't his problem we were late and the excuse is "here or there" he was very rude about this and when we questioned why we had been left sitting for almost an hour he turned on his heels and walked away from us. extremely unprofessional and unacceptable will never be back to vets4pets. (The woman that was on reception was very nice to us and seemed blown away by the vets behaviour, she couldn't apologise enough)