Word to all my fellow travelers: never ever ever book a tour or anything with Viator.com!! I stupidly decided against better judgement to give them another try thinking the disaster on my Belize trip last year was a fluke. It’s not. They are the absolute worst and they are not at all invested or concerned with your experience as a customer. This is the second time a tour operator no-showed on me the day of a booking, effectively ruining my entire day. I can’t dive at all in the DR now thanks to them as I fly out Friday. I paid in full, have a VM confirming my pickup time and place and yet the tour operator is claiming I never confirmed after they left a VM at 9 pm the night before (I’m in a foreign country and don’t have cell service duh!). No email, or response to my text, they said we will pick you up at 7:30 am in the lobby of your hotel and then never came. Wont give a refund because they claim they called “numerous times”. Had to call Verizon who indeed confirmed they called once at 9 pm and left one VM. Viator is refusing to refund me because they back the tour operator even though, I as the PAYING CUSTOMER have proof they are lying. Capital one will come to my rescue and get me my refund, but please please please save yourself the disappointment of a ruined vacation and never book with them!! They also won’t allow me to leave a review on Tripadvisor...just buffers indefinitely. This is how these mega million companies treat hard working patrons and avoid bad reviews!! By Kelly Zier Veterinary Professional on Vacation Feb 2021 Dominican Republic