This is truly the worst travel company. Avoid it at all cost. We had a circle tour booked with them which happened to be with the Pineapple express. We neither Viator was able to get a hold of pineapple Exp, a day prior to our scheduled tour. Mind you our tour was booked 2 weeks ahead. Viator simple said that they couldn’t get a hold of Pineapple Express and that they will escalate the matter. Only to get back to us and say they can only refund our money. We came all the way to Hawaii for these experiences. Thanks to Viator we missed out on an experience we have been looking forward too. I have never been this disappointed with a touring company. This is a TOURIST TRAP!!! AVOID!!!!!