I contacted customer service to clarify when I would receive my 10% coupon for subscribing to your email. The rep was very condescending and had no idea what to say. She had no knowledge of what coupon I was referring to which is clearly indicated on the front page of your website. She said she was not aware of the promotion. When I asked to be connected to her manager she stated that was not possible. There was no one on-site who I could speak with. She never offered to have someone contact me. As far as I am concerned, your training of staff members needs to be reviewed and updated. Otherwise you will lose more clients than you want. I will not be using this website again.