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ANM
Worse company I’ve ever dealt with. I do not recommend and will never book with them again. My friends and I purchased a ATV, zip line and cenote your for Saturday morning. There was no communication prior to me reaching out to the company to see when we would be picked up. No one arrived at said time so I called again. They said the van was caught in traffic and were running late. Over an hour later, no word from the company so I called again. They then came up with an excuse that the van had water damage and weren’t going to make it to us but were going to try to schedule us for the next day. Never heard back from anyone after that until I returned home from the trip. An email was sent saying they were going to submit a partial refund for their error! A partial refund? I never received a service from these people and the incident was completely their fault and I should be refunded entirely. Needless to say, I disputed with my bank and since my bank contacted them to clear up the issue, they sent another email asking me why I thought I should receive a refund. I have replied on several occasions and they have stopped communication. I will be sure to tell everyone I know of this despicable scam of a business.
3 years ago
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Viator has a 2.2 average rating from 1,102 reviews

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