We booked a Niagara-on-the-Lake Small Group Wine Tour with Lunch with Viatour. I was 1 of 16 folks on a Wine Tasting Tour on Saturday, August 28th in Niagara-on-the-Lake. There were 3 groups aboard the "bus" - we were a group of 5 celebrating my daughter's Bridal Shower... none of us had been on a Wine Tour before and we'd driven all the way from Ottawa for the experience. It started with a late pick up from our hotel .... I wish I could tell you who our driver was - she never told us her name - and barely spoke to us, unless it was to tell us to get back on the bus. - You advertise "This fully guided, comprehensive wine tour will not disappoint! " - unfortunately - it DID disappoint. and it was NOT a fully guided tour (as said in the advertisement) nor comprehensive!! - we were transported like cattle from winery to winery. There was no "Guide" sharing any information with us about the Niagara region and the surrounding countryside. Your promise to " travel in comfort" " fell short as 16 people crammed into a limo bus, with blinds drawn was NOT comfortable...especially when the air conditioning was not working properly - on a 40+ degree day!!! The commute between wineries was torturous. We did enjoy our lunch, however, our group were the lucky ones, one of the other groups didn't get their lunch served in time and had to get it to go!! What was the point of pre-ordering our lunch if it wasnt ready when we arrived ?? and sitting outside in 40+ heat, to eat, when we had been sitting on a hot bus, speeding to our next destination.... was not ideal!! We were drained and we'd only been to 2 wineries! Of the 5 wineries we stopped at - there was only 1 that was prepared and shared insight into local winemaking techniques - (Paradiso - wonderful host) the others ushered us in - poured glasses of various wines and then left us to it... We were expecting to SEE the ins and out of wine making - to walk among the grapes and hear how they are harvested and processed to produce the wine - we thought we'd see the barrels and talk to the winemakers. I would not consider the experience we had a "Wine Tour" - it was an arduous bus ride between vineyards ... definitely not worth the $189 per person we paid! I do not know if this is a typical experience when booking a tour that is operated by Viatour & CTG Canada - but it was NOT what we were lead to believe we would be experiencing! Very very disappointed - a waste of 6 hours or our day in Niagara-on-the-Lake.