I wasn’t aware Viator was a third party booking agency when I booked my tours, so I take responsibility for that error. I booked 2 tours, back to back, and assumed they were with the same tour group so that there wouldn’t be an issue. After a cluster trying to check in and finding out one was down the road from the other one, we discovered that 1. We didn’t have time to get to the second tour from the first one and that 2. The light show we had paid essentially double for wasn’t even a possibility during the month we were there, and that Viator had to know this. When we didn’t make the second tour, a rep called to check and see why, which was nice. They also emailed, which was nice as well, but in the email they said we missed both a 1:30 and a subsequent 3:25 tour - we never booked or were told we had a 3:25 tour, their meaning being if we didn’t have time to attend the 1:30 tour we had no excuse for missing the later tour, so there would be no refund. We never asked for or expected a refund. When you recognize you’ve been scammed, you don’t expect to get your money back.