WARNING! DO NOT USE VIATOR! They take no responsibility whatsoever if you have a horrible experience or if you don't get what you pay for. I booked a one day trip to Washington DC and Philadelphia. Before our trip our guide who barely spoke English told us there was a snowstorm coming in to Washington. Instead of canceling the trip they decided to continue with the road trip (cause they want our money of course). We're stuck in the snow storm for 3.5 hours. The trip was rushed and they didn't even drive us to Philadelphia. Our guide told us there was 3 inch snow there and that we weren't able to drive there. Me and my sister sat behind the guide and we saw her text her manager saying there was a lot of snow and that we couldn't drive to Philadelphia. The manager responded that their other busses had made it to Philadelphia! And then she blamed it on the passengers. That we didn't want to go. She promised everyone a refund so I didn't argue with her. 12 hours without food and lying to us that every restaurant on the road was closed... she even left behind a man in Washington and told us he could get a cab or train from there. Great customer service! NOT! I asked for 50% of my money back since we didn't drive to Philadelphia but now Viator refuses to give me my money back! First Viator told me the local operator wouldn't give me a refund because there were a snowstorm. When I confronted Viator about this they told me the local operator wouldn't give me a refund because the passengers didn't want to go to Philadelphia. Two different explanations that Viator don't seem to react to. And why do everyone pay for a trip to Washington and Philadelphia if they don't want to travel to Philadelphia?!! They did offer me 25 dollars to use on a different experience but why would I use Viator again after my experience?! Lol So Viator works fine if everything goes as planned but don't expect them to take any responsibility if your trip is horrible or if you get scammed. You won't get your money back! And they will blame it all on the local operator not wanting to give a refund. So do yourself a favor and buy your tour directly from the local operator to save some money (usually much cheaper) cause Viator will only charge you more and will take no responsibility if your trip don't go as planned.