My family booked an excursion for Chichen itza and we’re directed to meet at the HM HOTEL at 6am for shuttle transportation. We had to arrange a taxi to take us to this meeting point and when we arrived, we waited for over an hour before receiving an email that our excursion was canceled due to COVID restrictions. Viator agreed to refund our tickets but not our taxi or time. They suggested giving us a discount for another excursion. No thank you, my family will never do business with your company again!
2 years ago
Viator has a
2.2
average rating
from
1,102
reviews
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