DO NOT use viator! Worst website ever! I have booked countless experiences here and will not recommend it any longer. I recently booked a tour in Alaska and entered my pick up location in. The tour company INTENTIONALLY contacted me less than 24 hours before our tour to tell us that they cannot pick us up at our location. Viator now tells us we will not receive a refund of $450.00 back even though we did not attend the tour nor was this our responsibility. It lies on the tour company and Viator to double check and let their patrons know ahead of time if the pick up location is out of bounds. How would a tourist know if they could or could not pick up at a specific location? Crazy. So horribly unprofessional. I do not often write negative reviews but this one was a MUST! Funny thing is a viator agent specifically told me I could not receive a refund so viator “replying” to contact them to resolve this issue is all for show. I can’t reply to their comment personally on here so I wanted to give future clients a show as to how this company really operates.