Poor information given re meeting point etc, trip had been sold on twice which meant when things went wrong at departure point, a big delay re if tickets were valid, and after waiting an hour to get a good seat the whole boat boarded before us. Viator refused refund and said no refunds from local company, local company had advised me to fone and did that for me to the ' inbetween' company. A shambles of info causing us not to do trip, embarassment and disappointment. Absolutely no responsibility taken. DO NOT BOOK WITH THIS COMPANY, SHAMBLES OF A SERVICE WHICH WILL STAIN YOUR HOLIDAY.!