Viator, was my go to site for booking tours. My family and I recently visited Europe for 2 weeks (Italy & France). We booked a total of 4 tours, 2 in Italy, 2 in France. The last part of our trip was France. On April 11th, I booked Louvre Museum Skip-the-Line Guided Tour with Venus de Milo & Mona Lisa for a family of 5. Unfortunately, the morning of the tour, my son (11 years old) was sick with flu like symptoms. Their was no way we were going to make the tour as we were afraid he had Covid. I right away contacted the tour company in which they told me I needed to contact Viator. When I did and explained what happened l, their was nothing they could do for me. In no shape or form, did we purposely miss our tour. In fact, it was on our bucket list of things to do. So now we never got to see the Louvre, and we’re out of pocket over $300 USD. So pray that you do not get sick, otherwise, you will not get your money back. Sad!