We were notified with virtually np notice that our airport transfer was cancelled , without a substitute being offered . I am still waiting to be refunded 8 days later and have not had a response to 3 emails . Later that same day we were booked to do a guided Pantheon tour ... we were sent a link and map to pick up tickets prior to tour ... the link was incorrect and sent us in circles for 40+ minutes , resulting in us missing the tour , Again I emailed and requested a refund due to their incorrect instructions and I still not have received a response . The company make it virtually impossible to communicate with them and resolve issues and offer zero customer service , nor customer protection , despite insisting on payment upfront for services they do not provide properly. We are in the midst of travelling through Europe and will never use this company again.