DO NOT BUY!!!!!!!!!! BUYER BEWARE!!!!!! I will never purchase tickets from Viator again. I thought purchasing tickets while on vacation this was a reputatable sight however I found out the hard way that they are not. They are a third party that allow companies all over to advertise through their website and services. I purchased 4 tickets for my family for a boat tour and paid almost 5 times the price of the tickets which were being sold at the port which is price gouging. In addition to that the tour boat failed to have a telephone number nor a specific address. They simply only provided a landmark of Victoria's Secret that was located inside of a strip mall when this was a boat tour and located at a port. That landmark was at least 100 yards away from the boat. Noone in the entire area near the port inclusing restaurants never heard of Viator when we showed them tickets we purchased online. It would have at least been helpful if they had the name of the boat but it was extremely poor directions and no contact information at all only an email which I didn't realize at all. We later found out that we showed our tickets from Viator at the correct boat and they didn't recognize and shook their heads NO and kept moving everyone else on the boat. My husband and I saw that everyone boarding the boat purchased their tickets from the port and had a ticket stub so the workers didn't understand English and only knew if you didn't have this ticket you were not boarding the boat. So my families day wasn't ruined I ended up having to pay for tickets again to board another boat 3 hours later. After contacting Viator they not only told me that we were on the boat and lied about that but switched their story and then said they have a no refund policy. I also disputed it with my bank and Viator sent them a contract of absolutely no refunds despite the vendor failing to provide proper location and landmark. I would have no issue of taking the loss if it was my fault. We showed up at least an hour early not knowing we would not be able to locate the correct boat and all the issues we faced. This should have been an exception especially after I emailed Viator asking for help. Take it from me don't waste your money because if you experience anything like I did last on a trip you will be upset for just handing your money away.