Absolutely the worst company I have ever dealt with. Went on live chat and spent alot of time chatting with agent, looking to book Warner brothers studios, 3 adults, 3 children, told him 7th July, he gave me price 670 euros, we asked for help as we wanted to make sure we booked right tour. Agent sent me payment link, I presumed after long chat, he had input date we discussed, I input my card details, pay, see email. With 1 wk to go to trip, we went to print everything for trip. To my horror it was booked for 7th February gone. I rang, really upset, twice, dpokd to 2 nice agents, email sent, 3 days later, we were told we are treated as no shows. At this stage it was really hard to get Harry Potter again with a different company. It cost us another 850.00, so 1520 euros for Harry Potter, but as I had explained this was the reason we booked flights 15 months ago. Really want to stop anyone else going through this, we were lucky to be able to book again, paying a premium.we could not tell our children we weren't going. Really upsetting 😡