I booked a Saltwater Expedition Sightseeing & Wildlife by Private Boat excursion in Ketchikan through Viator in July 2022 for $378.00. The excursion description reads: *Explore the coves and beaches of Ketchikan as you cruise on a saltwater expedition on a private boat. *Your guide will take you to the Tongass National Rainforest where you can enjoy the coastal and marine wildlife in the region. *You will also stop at Revillagigedo Island on Orchard Lake, another chance to soak up the beauty of this Alaskan region. *Spot coastal and marine life with included binoculars Relax while your guide takes you to Tongass National Rainforest and Revillagigedo *Get your camera ready because the photo options are numerous Cruise along and take in all the Alaskan beauty. *Binoculars will be supplied. We only saw 2 bald eagles for the entire trip and we were not given binoculars. I reached out to Viator about our experience. I wasn't even looking for a full refund but I thought a partial one was satisfactory for the boat ride. Because that's all it was...... a book ride. Of course, they rejected my request for a refund. I could tell by the demeanor of my customer service rep when I called that would probably be the outcome. This is false advertising and I will never book with them again. Beware when using this company!! Read more about Saltwater Expedition Sightseeing & Wildlife by Private Boat - https://www.viator.com/tours/Ketchikan/Saltwater-Expedition/d942-176282P3?mcid=56757