Viator does not care about the damage it causes! I booked a tour with Niagara Falls Air Tour, via Viator, on June 6, 2022. The confirmation, payment and reminders received from Viator indicated a reservation for Saturday, July 2 at 11:00 am. My flight companion and I showed up at Niagara District Airport on July 2, 2022 at 10:50 a.m., only to find that, according to the pilot, we were due at 10:15 a.m. On the pilot's advice, I immediately called the company. The Niagara Falls Air Tour representative admitted that there was a problem. When we could not agree on a solution, he offered a refund as compensation. Ten days later, there was still no refund of the $198 charged to my account on June 30, 2022. On July 10, I initiated an email exchange with Viator, providing all the necessary evidence, including a screenshot of the call history with Niagara Falls Air Tour. With aplomb, Viator wrote to me on July 20 and 22, 2022 that I did not honor the reservation made and therefore, I will not be refunded! These people are shameless, dishonest and behave like thugs. There is not one to catch up with the other: Viator and Niagara Falls Tour ripped me off, no more, no less!