We booked a $1000 tour for a deluxe private tour in LA. This was for a group of people. It was booked well in advance for our trip. After I spent an hour with the agent, he assured he had booked it. I receive an email confirmation and it says the wrong date. When I call back, the tour is sold out and we now don’t have a tour. Viator assures me they will call me back and try to rectify the issue. They never called back. They are unreliable, and the customer agents are not competent. I strongly suggest not to use this company as I later realized there are many unhappy customers. People place their trust in these tour companies and Viator disappoints.