DO NOT BOOK WITH THESE PEOPLE. We booked two tours in England, and both were a nightmare. They sent a young girl who didn't even have a sign, so when you exited the bus you couldn't find her. My wife and I were lucky, on the first bus we sat in the second row, so we were off early. Luckily we were with my niece who runs fast because the lady sped off the bus. My niece could barely keep up with her. My wife covered the middle between my niece and myself, so at least we made it to the front gate. The lady ideally passed out a few tickets to get in. We rushed in and realized that half the tour wasn't with us. We had to scream at her to go find the rest of the people. She eventually found some of them. We toured the first location and when done we saw some of our tour standing by the entrance. We asked them what was going on. The lady never came into the Castle and didn't tell them that it wasn't a guided tour, so they were waiting for her. Believe it or not, THAT WAS THE GOOD TOUR. When we showed up for the second tour we saw the same unprepared lady. Once again on the bus ride, she told us very few facts and said we should "take a nap" until we got there. Again, we were smart and got in the first few rows. Upon exiting the bus at the attraction, it was parked so far from the curb, that I FELL AND FRACTURED MY SHOULDER. The women paid no attention, wrote no report, and just started to hurry off. My family picked me up, and by the time I got my wits about me, the tour was gone. I sent my niece who told the women to stop, which she did. When I got to her I politely, yet firmly pointed out that she'd better slow the heck down before I and a few other patrons lost their tempers at her. She did slow down, but once again ended up losing people. THIS COMPANY IS A NIGHTMARE.