I booked a trip after reviewing the trip I had concerns that I would have issues getting to my flight when I contacted the agent with in the 24hr area she told me she would ask the tour guide but they weren't open and sent an email on my behalf and it went passed the 24 hrs and when I explained my concerns they told me no refund so I canceled the trip. well 2 people in the party changed there flight and that gave the opportunity to change dates and do the tour on the next day. All they kept doing was referring to their 24hr policy and now I'm out $130USD cause the company won't work with you on date changes or cancelations.