We booked a shore excursion on Curacao this summer. After booking, I found out there were two piers. Customer service said you could walk from one to the other. No one was at the pier we disembarked from to pick us up for the excursion, so we walked 15 minutes in the hot sun to the other pier. It was closed! A local man helped us call the tour operator but got no answer. When we walked back to the other pier it was after the scheduled departure time. No one from the local place returned my calls when I got home. I wrote to Viator and they were no help. Refused to offer an apology, refund or credit for an excursion we couldnt go on through no fault of our own. Very disappointing!