Our flight was canceled during the Southwest Airlines debacle, and rescheduled for later in the week. I asked Viator if we could reschedule our snorkel tour for (literally) anytime that week as a result. They said no and won’t refund us either. No empathy, no flexibility. We will be paying their competitor to do a different snorkel tour and will never use this company again.
1 year ago
Viator has a
2.2
average rating
from
1,102
reviews
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