My wife and I went on a Norwegian Cruise Lines cruise in December of 2022 that left from Barcelona on December 8. We booked a Viator tour to take us from Malaga, Spain to the Alhambra in Granada on December 11. It was the only excursion that we booked before leaving on the cruise and we were very much looking forward to it. We paid USD 230.14 for the tour. When we arrived in Malaga on December 10 we were informed by Norwegian that there was a marathon taking place the next day and some excursions might be affected. We checked our email to see if Viator had made any changes to our meeting time, which was at 9:30 a.m. on December 11, but there were no emails from Viator or the local provider, Top Day Tours. When we showed up at the meeting point the next morning at the designated time, we were informed by a tourist guide that the tour had left at 7:30 that morning. The guide let us use her phone to contact the local operator who said that we had been contacted. We know that this was definitely not the case as we had been using the ship's Wi-fi and had been receiving emails from other people and places. On returning to Canada I contacted Viator. To make a long story short, Viator insisted that we had been contacted and that they would not be refunding our money. I am currently disputing this charge and have requested that my CIBC credit card return these funds to me. I find it incredible that they refuse to reimburse us and will be very wary about booking any other tours with this organization. If anyone wishes further details regarding this snafu, please feel free to contact me at johnmcgladd@gmail.com.