I urge travellers to avoid this company provider for tours in Rome. We paid an awful lot of money for a ‘VIP English Guide skip the queues tour’ of The Vatican Museum, the Sistine Chapel and the Basilica. The meeting point was unstructured, chaotic, frantic and disorganised. People were pushing and the guides were useless. We waited 35 mins to have our names called. The tour guide spoke fractured English. We then waited 30 mins in the museum foyer for the guide to queue for the tickets - but she didn’t explain that was where she was headed, so the group were looking for her. The ticket price stated €17 pp, we paid €56 pp… We then had to queue for headsets. We set off on the actual tour 70 mins later than scheduled. The tour was long, with 20 mins spent looking at pictures in her folder. Due to the chaos and late start, we were unable to visit the Basilica as they were so late setting off. But, the guide didn’t inform us of this information until 530pm, when we asked, so she intentionally kept the information from us until it was too late for us to visit. Tours of Rome (our guide company) run an appalling service, with minimal comms, disorganisation and overpriced tickets. We were all distressed in the group and when we told the guide, her response was, “if you don’t like it, leave”. We didn’t get to see the Basilica or spend time in the Vatican. Absolutely appalling and upsetting experience for my husband and my teenage son. We never mind paying a little more for a tour as my son has autism, so we try to make trips a little less stressful where we can - not this one. Viator are equally at fault. I sent a detailed summary of our experience and requested a refund and received a bog-standard response explaining they could and would not do anything. Please avoid.