I spoke with one of the tour operators that Viator commissions out to. They advised me that Viator is the difficult third party who is not willing to give refunds. It is not the tour operators that are difficult. Viator will lose commissions if there are any changes, and that’s why it is so difficult to deal with them. They point the finger at the third party tour guide so they look clean and shrug their shoulders and blame it on tour guides. I will never use Viator again.
1 year ago
Viator has a
2.2
average rating
from
1,102
reviews
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