Save your money & keep away from Viator. In our case we booked a tour in Singapore but for some reason we could not get the E-ticket from Viator. We contacted Viator several times before the event asking them to email us the tickets - nothing arrived. When I spoke to the ticket office at the attraction they said - it is a common problem for people not to receive their tickets from Viator. We ended up buying entry tickets again onsite. I have since contacted Viator numerous times (providing proof of additional purchase) & seeking a refund. Viator have come back with many "flowery" replies on how they value good customer service - it is all BS. No refund. Stay well clear of Viator- they are crooks.