I was left at Rome train station at 6.30am waiting for a tour guide to show up but never did. I am 70 years old being left in a foreign country and not being able to speak the language was scary. It was only after calls to my travel agent in Australia that found out that the tour was cancelled, I tried calling the 2 numbers on my voucher but they were not available. Viator had my email and phone number but didn’t bother to let me know. Not only am I $850 for the tour, I’m down for taxis, calls to Australia and breakfast ( too early at my hotel) they are an absolute disgrace. When I contacted them, I got offered a 10% discount if I booked another tour with them. Don’t ever use this company