Book a tour "Playa Uvas, all-inclusive beach break" with Viator. In the description it stated the only extra charge was transportation to/from cruise ship. We arrived at Playa Uvas and went to get towels by the pool. The clerk informed us that each towel rental was $7 and a $7 deposit. $42 CASH for the 3 of us. I spoke with the front desk managger and she said towels are not included, even though it stated nowhere on the website or tour tickets that there was an extra charge. I emailed Viator and they refused to refund my $21 spent. To date they still do not list towels as an extra fee. I do not like surprises or deception. Unfortuanty, Viator provided both for free. I will not be booking with Viator again. BEWARE of the unwritten!
5 months ago
Viator has a
2.2
average rating
from
1,102
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.