My family and I traveled to Chicago, to celebrate several birthdays, and wanted to take a boat ride down magnificent mile. When we arrived 45min early we asked the attendant for directions to the accessible entry. (We had a baby stroller and two wheelchairs) The attendant told us what floor to go to on the elevator and that we would see the ramp. GREAT! We thought. The ramp took us to the other side of the building, outdoors and in the rain. When we returned to the attendant in the booth and asked her about her wrong directions she stated " I thought you said you wanted to go upstairs". Because of her misdirection we missed our boat ride. My mother and brother who has MS felt as if Because of them being in a wheelchair we missed the boat ride. No, we missed the boat ride and we're sent walking in the rain because of the attendant. Now the company is refusing to give me my refund. This is ridiculous!