BR-1085582109 Dear Viator, With reference to my conversation with Customer services representative "Anna" at 14.03 hrs on 1st June 2024 , having Just returned from my Honeymoon to from Wales to Turkey - Istanbul and Cappadocia. As a previous loyal customer of Viatour for my holiday excursions all over the world I am absolutely annoyed and frustrated with what one of your tour operators "Sun Smile Travel", did to us 11 hours prior to our , once in a lifetime balloon ride experience, having already arrived from Istanbul to our Hotel in Avanos/Cappadocia at 11.00 hours on 26th May 2024, to get an email CANCELLING our balloon flight, with no explanation or alternatives at all ?? As you can imagine and will see from the photo screenshots, our Honeymoon was a very special Holiday, which was booked and fully paid (non refundable) 6 months prior in November 2023 for May 2024 Honeymoon. We were already in our Avanos Hotel "Sofa Hotel", settling down and planning an early night on 26th May 2024 ready for a 4-5am pickup on 27th May 2024, when the email arrived. We were really annoyed and frustrated and what made it even worse was that we immediately tried to book a different tour for the next morning BUT as you can imagine, being a very, very popular tour, everything was either fully booked until June 2024 or an exorbitant prohibitive price (around 550.00 GBP if we could get one at all?) - considering we had booked 6 months in advance @ 248.23 GBP this was well over double price. Now considering that the whole point of booking and paying early was/is to lock in the best available price at the time of booking, plus paying "upfront" a non refundable full price, I would be very annoyed if the tour company had cancelled 3 weeks or so before, but 11 hours prior to balloon flight ? that is just "sharp practice" by the tour firm - ie - kept our money for 6 months and then when same tour was over double the price to cancel at last minute - IS UNFORGIVABLE and I hope that Viatour come down on this company (Sun Smile Travel) in the firmest possible way. After trying to book a replacement balloon flight for the next day (had to be that day as we had other viator excursions booked for 28th and 29th May 2024 and NO time left in Avanos before the flight back to Istanbul / London on 30th May 2024) the only alternative was to book through the hotel we were staying but still paying 480.00 GBP (almost double) I therefore, would like to make a claim for compensation from this company / via / viatour as the stress and shambles spoilt our Honeymoon really. Please find enclosed attachments Yours sincerely Mr Lewis ---------------------------------------------------------------------- Dear Viator, As it has now been 7 days since I was advised by your customer service team on the telephone to send all relivent details / proof / photo screenshots / etc to yourselves without ANY response at all ??? I think that it is disgusting and so unprofessional to not even receive an acknowledgement of my email complaint ? no reference number ? in fact nothing at all ? Surely as a valued customer (or I hope that's what I am?) this is not good enough, notwithstanding my two complaints against one of your companies you use. Please contact me on the above matter with urgency and explain what is being done about compensation going forward ? Regards