First and last time I will use Viator. Booked a tour to visit the Grand Canyon while we were in Las Vegas. Two nights before the tour my husband started feeling ill and by the next morning, he demonstrated all the symptoms of COVID. Since he almost died in 2021 from COVID complications my first priority was to get him home to his doctor. He is 86 and has health issues. I got the hotel canceled and Uber picked us up as I was with the airline getting our flights changed to fly home. After we got checked in, I notified this company about cancellation of our Grand Canyon trip the next day. Because I was 22 hours from the trip not 24 hours, they refused giving a refund (even a partial one). When we arrived home and got my husband tested he did indeed have COVID. After going back and forth with the rep from Viator including documentation for the positive COVID test, Viator still refused us a refund. Thanks for caring so much for your customers... this was my first and last time to use your business.