Viator is selling other tour company services for more $$$ Viator has terrible customer service. Simply trash. They are just a third party company. They do not actually do the tours. They just markup and sell other actual tour companies services. Just book directly with Crown Tours in Rome. That is who you will receive the tour from, it will be cheaper than this horrible company, and their customer service is great. I asked Viator to change my tour date immediately at the time I booked it online. I entered the wrong date when I booked it. Same tour, same time, same price, the actual tour company said no problem, they have openings for the date we wanted. Viator said no and do not care about servicing clients. They said “your mistake, your problem”. So the other tours we were reserving, we reserved directly with Crown Tours. And Crown changed our date without Viator knowing.