My memories of Snuba Adventure are short and not sweet. We booked the travel and then clicked on the google maps link to go to the location from Viators confirmation page and you can see the photo that Viator sent me to. The place was closed and in the middle of town. This adventure is a scam, alot of people were showing up and frustrated because they got scammed as well. Please find your activity and book it directly with the service provider, do not attempt to use Viator to book activities. Good thing I can dispute this with my credit card company but why bother. Viator sent me the following message:
Hi Trinity,
Thank you for your patience.
We regret to hear about the circumstances surrounding your refund request. Viator strives to make every attempt to address our customers' concerns.
Unfortunately, at this time we are unable to offer a refund.
We apologize that you were not able to fulfill your travel plans, and hope that we may be of service to you in your future travels.
Regards,
Prince Carl
Viator Customer Service
These crooks at Viator are the ones that sent me to the wrong location and they are refusing to give a refund. I recommend finding the place you want to book and then book directly with the service provider because Viator is a scam.
4 months ago
Viator has a
2.2
average rating
from
1,102
reviews
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