a below average company at best prices do to reflect service at all overpriced and underperformed we booked a private tour and to my surprise it was not private , the guide simply apologized and said sorry! as if this is good enough to make up for the extra money I paid essentially once you pay for an activity , you are at their mercy and there is no way to make it up we booked a transportation from Berlin airport to the hotel , when the plane was delayed , the driver simply left. no refund was issued and they simply said sorry this is a very overpriced company and not worth spending your money I will never use them again , better off going with local companies in the city you are visiting