on July 7th, I was traveling by ship from Dubrovnik and fell ill before an excursion in Corfu on July 8th with Halara Travel Corfu. I waited to see if I would feel better in time - but had to cancel just outside the 24 hour window. I took screen shots as proof even though Viator was telling me there would be no refund. I had several chats throughout the day with Viator staff and the tour provider while trying to rest and recover so I could at least enjoy upcoming excursions I had booked - also through Viator. I booked around $1000 in excursions with Viator over a 9 day period. Viator staff just passed the ball, refusing my request. And sent me to the tour operator. Dimitra was her name at Halara - could not believe there was no understanding or appreciation that my wish was to enjoy the excursion, but to preserve the health of others on the excursion, I had to cancel. And as far as I was aware of my location at the time - I was still outside the 24 hour window. They were more concerned about taking people's money than health and safety. Completely opposite way to handle customers and promote coming back again. It wasn't until much later in the day, I was informed there was an hour time difference between Dubrovnik and Corfu - so there was no chance to get a refund. It offers a refund 24 hours in advance - but they don't specify it's 24 hours before the time zone of the tour location. There's no mention of that. I had a tour operator in Kotor give money back because my tender to shore was late. They know how to provide customer service and solutions to unusual circumstances. I still expect some resolution from Viator - and this is why I'm asking you directly or a refund on this excursion. But as it stands now, I'd never recommend Halara Travel or Viator to other travelers in the future.