I booked a tour for the Eiffel tower for Sunday 7/21/2024. They asked to meet them to redeem my voucher at Paris Lounge. I was not able to get to the meeting location because the roads were blocked by the police because of the Olympics. They will only let you through by showing them your QR code of cause I did not have that. I called the phone number Viator provided on the voucher and the answering service said a lot of people are having the same issue. Therefore I was not able to get to the location even though I was in the area around 3pm and the meeting time was 4pm. I asked for my refund they said no because I did not show up. They took my money $306.78 and did not provide the service they were supposed to. This is a scam. Please be careful.