Dear Sir/Madam, I am writing to formally lodge a complaint regarding a recent tour I booked with your company on August 23 , 2024 Unfortunately, my experience was far from satisfactory due to unclear instructions and what I believe to be a misappropriation of my payment. Firstly, the instructions provided for the tour were vague and confusing. As a result, I was unable to follow the itinerary as intended, leading to significant inconvenience and disappointment during the tour. The lack of clear communication from your company not only affected the quality of the tour but also caused undue stress. More concerning is the issue regarding the payment. I was charged 170 euros yet the services I received did not align with what was promised in the booking details. I feel that this constitutes a breach of trust, as I did not receive the value for which I paid. To me, this seems like a clear case of mishandling or even theft of funds. I request a full refund of my 170 euros as compensation for the poor service and the mishandling of my payment. I also ask that you review your communication practices to prevent future customers from experiencing similar issues. Please respond to this complaint 15 days to resolve this matter. If I do not receive a satisfactory response, I will have no choice but to escalate this issue to the relevant consumer protection authorities and consider taking legal action. I hope we can resolve this matter amicably and promptly. Thank you for your attention to this issue. I look forward to your prompt response. Sincerely Feel free to customize this template further to suit your situation.