We booked a tour out of Munich to see Eagles Nest on Viator (Gray Lines was the operator). We found out the trip was cancelled due to snow so we were offered an alternative tour. I have no issue with this policy, especially if conditions are unsafe. However, Viator's FAQ states that they will notify customers of changes. This was not done. Over 40 people were on the bus and most were not informed so they couldn't reschedule or cancel. We actually found out after the bus left the station that we were not going on the tour we paid for. I even asked the guide as I was getting on the bus if we were going to Eagles Nest and he said yes. This is not only unprofessional, but also unethical. We all feel scammed. I contacted both Viator and Gray Lines requesting a refund and was denied. They said they had short notice of the closure, but that was not true. The Eagles Nest website clearly posted the closure a week ago and said they won't be open until September 25th. PLEASE BEWARE THAT THE TOUR YOU BOOK WITH THIS COMPANY MAY NOT BE THE ONE YOU EXPERIENCE. MAKE SURE TO READ THE FINE PRINT.