I bought tickets for Vatican museums and Sixtine Chapel for 6 people (via Viator) on 5th October 2024 at 3.30 p.m. It was raining, there was a strike of public transport workers, it was impossible to get a taxi. We were there for 3 days so we decided to walk around, doesn't matter that we were wet, we wanted to use those three days as mich as possible. Two (2!!!) hours before we were supposed to enter, Viator informed us that our tickets were cancelled. The explanation was trivial. So, we didn't see the museums. They kindly informed us that we can still wait and buy them at the entrance. REALLY?? Well, we bought them from you, Viator,in order NOT TO WAIT FOR FEW HOURS!!! The best thing was that at that moment the tickets were being sold on their site for much higher price. A terrible experience, terrible business, terrible everything!!!! I rated it 1 star as that's the lowest, but if there was 0, you would get that. Only good thing was that they refunded our money in 2 days.